Being able to get in touch with your cloud website hosting company any time you have any kind of questions or experience any difficulties is very important and how fast they will reply and react could be essential, particularly if your web site is business-oriented, as longer downtime often means losing prospective customers. The support options are also an easy way to distinguish actual suppliers from resellers. The latter generally answer only to e-mails or support tickets and you'll need to wait for a whole day or even more so as to get a reply. If your problem requires a few replies, you'll end up losing several days so as to have a problem resolved. When you use the services of an authentic and reputable website hosting provider, you should be able to connect with the support team at any time and get a prompt response whatever the issue or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Cloud Website Hosting
We acknowledge the significance of receiving assistance in a timely manner, that's why our cloud website hosting services come with 24/7 support plus various options for contact. If you do not have an account yet, you can give us a call or use our live chat and talk to a live agent, so as to learn more about our services or check if our servers meet the system requirements for your sites. Thus, you will not end up getting a service which you can't use. If you already have your account with us, you can also open a support ticket from the Hepsia hosting Control Panel when the issue is strictly technical or it needs further analysis. Unlike the majority of providers on the market, we reply to all of the tickets within 1 hour, so you won't need to wait for an entire day. Our support services are accessible day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
All Linux semi-dedicated hosting plans that we offer come with 24/7 customer and technical support, therefore whatever the problem you have, you'll be able to contact us and we'll help you without delay. Our guaranteed answer time for any email message or support ticket that you open via your Hepsia hosting Control Panel is only 1 hour; usually the response time rarely is more than 20 min. We also provide phone support with multiple local numbers around the world as well as a live chat, so you'll be able to contact us and receive additional information about our services even if you do not have an account yet. We're able to assist you with any question or a problem you may have - payment methods, package features, e-mail setup, web hosting account settings, and so on. If you employ our services, you will not ever experience an issue where you have to wait for a couple of days to get a problem resolved like you have to do with various other service providers.
24/7 Customer Support in VPS Servers
If you've got a Virtual Private Server from our company, you will be able to get in touch with us 24/7 for any server-related issue or forany difficulties and / or questions regarding the pre-installed software your server is equipped with. If you have not obtained a VPS server package yet, you will be able to find out more details about our solutions by giving us a telephone call or by employing our live chat service. For more tech problems, you'll be able to send an email message or open a ticket from your billing Control Panel and you'll get assistance within no more than one hour regardless of the time of the day, even on holidays and weekends. The actual response time normally does not exceed half an hour. If you'd like to have assistance for third-party software, you'll be able to reap the benefits of the Managed Services upgrade which you can include to each and every VPS package and our administrators will help you with any set up or troubleshooting issue you could have experienced.
24/7 Customer Support in Dedicated Servers
With a one-hour max reply time guarantee, you will take advantage of extremely fast support when you order a dedicated server from our company. Our customer and technical support teams are available 24/7/365, which means that if you open a ticket through your billing account or you send an email regarding any issue with your server or the pre-installed software on it whatever the time of the day, you will receive a reply within 1 hour, even during holidays. Our ticketing system is the best option when the issue involved requires longer time to be solved or if it has to be forwarded to our administrators, as it is a lot easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you can give us a call or talk to a live agent via our chat service. If you add the Managed Services upgrade to the server plan, our administrators will also help you with third-party software set up and troubleshooting and just like the basic support, this service is available 24/7 too.