A 99.9% Server Uptime
We’ve set up our cloud website hosting platform using dependable hardware components and heavily customized software. Our system administrators have installed a tweaked version of SELinux on our hosting servers to guarantee maximum protection and stability. We have added a number of distributed denial–of–service prevention tools coupled with very powerful firewalls to make sure our internal network is impregnable and safe.
All our Linux cloud website hosting packages come with a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our guarantee remains the same.
A 99.9% Network Uptime
Other than our cloud hosting system, we have also built our very own internal network in each one of our datacenters. Everything is based on top–hole hardware components made by Juniper. Moreover, on every single router, we have configured a firewall with an elaborate set of rules as a way to sift out all shady requests.
In this way, in each of our data center facilities – in our datacenter in the USA, in our datacenter in the United Kingdom, in our datacenter in Finland, in our datacenter in Eastern Europe as well as in our datacenter in Australia, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid with all hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done just about everything to curtail all potential risks with our cloud hosting plans and while we offer excellent client support, there are instances when the customer is simply not happy with what we offer. Or he wants to upgrade to a more robust hosting service, like a VPS server or a dedicated server.
This is exactly why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you are not completely happy, you will get a full refund.
24/7 Technical Support
We’ve attentively hand–picked each member of our 24x7 support team to make certain that we can provide the very best client support service that you can possibly get. Each of our technical support engineers has lots of years of experience working with web hosting accounts behind his back, hence they know what they are doing. Besides, they are available 24/7/365 – you can call them at any moment and they will respond to you as fast as possible.
Their average support ticket response time is just 20 minutes, whereas with many other hosting vendors you are forced to wait for days. And we also offer a 1–hour response time guarantee. No matter what happens, your queries will be responded to in less than sixty minutes.